Customer Testimonials
Took my car in for a tires sensor and thought it will take forever but them guys got me in and out within 30 minutes. Customer service are 100% top notch.
Had a great experience from start to finish. This was my first time at Willis ever and they were more than accommodating to me. I did not have an appointment but they were able to get me in for an oil change and were willing to do anything with my vehicle. For reference I drive an imported right hand drive vehicle and most places won’t touch it. But Isaac and the service manager were both very nice and helpful during the whole process. I will be returning!
We had a smooth and pleasant experience choosing our next leased vehicle with the help of Todd Lee, Austin Parks and Brad Chiafos!
As always Willis provides excellent service. Jeremiah was friendly and professional, kept me in the loop and had my car done on time, even had it washed! A great place for sure and I highly recommend them for sales and service
Good visit to have the oil changed. Friendly staff
Best experience buying a car in my life! May never go anywhere else in the future!
I love the service team at Willis they are always great to deal with!
I have been a Willis customer since 2016 since I purchased my QX60 in 2016 from this dealership. Since then my QX60 serviced at this location. They offer pick up and drop off services as well, which is very convient for me. JJ is my contact person at this location and he is super friendly. I highly recommend this place for your vehicle maintenance.
I have been a Willis customer since 2016 since I purchased my QX60 in 2016 from this dealership. Since then my QX60 serviced at this location. They offer pick up and drop off services as well, which is very convenient for me. I never had any issues with this dealership since I became their customer. Jeremiah is my contact person at this location and he is super friendly. Thank you!
My service experience was awesome!!!!
Great people! Every time I talk about our automobile to someone else I tell them they should buy their car the same place that we did total satisfaction. Great communication no issue at all no hassle.
Jeremiah Minshall and Chris Musselman went above and beyond. Truly, they deserve more than 5 stars. I had no idea a service experience could be so incredible. Because of their excellent care, I will never buy from anything other than Willis Infinity in the future. Thank you both for your excellent service!
Isaac was very knowledgeable and helpful, and the whole process was very quick.
Great experience. Worked quickly and well to meet my needs.
Isaac did an excellent job. I appreciates his help.
Brought my car in for routine service yesterday, and Willis provided great service. Two people greeted me upon arrival, noted all of my concerns about the car, took my coupons and applied them. Work was finished when they had estimated, and they sent someone to drop the car off at my home. I’m very pleased with this service!
Great experience and quick turnaround. Thank you!
Excellent service !! Always friendly people there !
Fantastic experience. Infinity constantly impresses me with their professionalism and customer service.
Chris Musselman did his usual exemplary job. My Q50 was due for an oil and filter change as well as a tire rotation. I told him that I needed the car before 3pm and it was ready by 11:15am. Thank you Chris!!
Excellent. Chris Musselman is tops. He is very polite and accommodating. He also is very knowledgeable.
Best experience I have ever had at a dealer when taking a car for service...drove 2 hours to get my infinity in right hands..thanks Isaac appreciate it !!!
Willis INFINITI always takes good care of me! Recently I’ve had two different issues needing immediate attention and I’ve showed up at the service desk without an appointment, they’ve been attentive and kind enough to work me in for same or next day service and provided me with a loaner! I appreciate the great service, it’s so hard to come by these days! Definitely recommend their service department! Thanks again Willis!
Easy sales experience, especially in this market. Very happy with the vehicle.
The sales staff and finance department were great. Very easy to work with and very helpful. I highly recommend Willis!
They were very accommodating and easy to work with. Will do business with them again sometime.
Service representative was very helpful and knowledgeable about my Qx60 and the fact that he had a great personality to match. Will highly recommend this dealership. To buy are Service your INFINITI
Willis INFINITI has a great team. Tom Timmerman was an easy salesman to work with. When I picked up my car for delivery they took time to explain everything about it. I also like the valet service when you have to get your car in for service.
Once again Willis INFINITI service department delivers. From the person who writes the service order to the mechanics, to the person delivering your vehicle, everyone does an amazing job of keeping you updated and makes you feel welcome. I wouldn't consider taking our INFINITI anywhere else for service!
Great customer service across the board. Thank you very much!
We had Great experience! Thank you! I?d buy here again!
I was very pleased with WILLIS for their professionalism and competence. Isaac was very helpful.Thanks for helping me.
It was great. Very quick and ver nice
We have worked with Chad Doggett before when we purchased our MiniCooper. He was very helpful and friendly. Like we had known him for years. That was nice and made us happy working with him. When we decided to trade in our Cadillac XT5, Chad helped us again. We ended up purchasing a 2022 INFINITI QX50. We love it! This is actually the fifth vehicle we have purchased from Willis Automotive.
Great buying experience with Tom Timmerman and staff. Kept in constant communication during vehicle shortage. Delivery experience was outstanding!
Quick and professional service. Car returned clean and everything explained very well.
The person who I worked with was very prompt at greeting me, professional, and answered all questions. We also appreciated the video sent during the work that updated what they were doing and gave a report of things with the car.
These guys continue to amaze me on how well they perform and their commitment to customer satisfaction
Serviced my INFINITI and did a great job
Stopped in today due to low tire pressure light on. Service rep found a nail in the tire. They got it in right away and about an hour later the tire was repaired. The service there is the best!
Absolutely wonderful experience all around! The loaner car I received was a bit small but the got a larger one as soon as they could! After the services were finished, they delivered our vehicle back to us a few hours away from the dealership. I loved everything about them!
They spent lots of time with us and answered all questions
They spent lots of time with us and answered all questions
Expensive service, but dependable. We purchased the car here and want to be sure it gets INFINITI certified service, so willing to pay the higher cost.
Outstanding customer service! Nice waiting room and friendly employees.
The first INFINITI vehicle I have ever owned/purchased. I love it! I consider it a combination luxury/sports car! It rides/drives beautifully, and has plenty of horsepower. All my friends love it, and I've gotten nothing but positive comments about it.
Patrick was very friendly and prompt with our express service call. He went over everything when it was complete and we were very satisfied.
Change Oil, filter and also transfer Case, Rear differential and Brake fluid system. Used $100 coupon to defray cost.
Needed a new battery last minute. Pleasantly surprised when Willis ended up saving me $70.00 on a new one. Thanks again!
As per usual, the service was beyond exceptional! They literally will do whatever is necessary to make the visit something to remember.
Had a door that stopped working during one of the ice storms over the winter. Willis was able to get the car in and found the door latch cable had just popped out of the slot. They were able to have if fixed in no time and only charged for the process of finding out what was wrong. So many places would have turned this into a repair that included unneeded parts and service. I always trust the Willis team for great and honest service!
Polite, efficient staff and clean car at the end! Thanks.
I had my 2006 INFINITI FX45, in to have some major repairs done and had the pleasure of working with Isaac McGuffin. Isaac did a great job of keeping me abreast of the schedule and work being done to my car. Upon completion, he made sure that I understood all of the repairs and services that had been done and checked to make sure that my phone was paired up to my car before I left the service center.
Moving back to Iowa several years ago, I had my vehicle delivered to INFINITI, Des Moines. Chris Musselman and the technicians made sure my car was Iowa ready. This was at a time when Covid was responsible for the several months wait engaging a car transport service to ship my car to Iowa. Once it arrived at INFINITI I was confident that the service department would take over any and all servicing required. I was not disappointed. Again, recently, it was time for servicing and Isaac McMuffin was on the case. A small snafu meant leaving my car an extra ...
Customer service is fantastic! Chad Doggett, Austin and Brad all worked so from finding the perfect car, to finding the best financing and teaching me all about my new car. Great job!
Willis INFINITI has the best customer service! Chad Doggett worked tirelessly to help me find the exact car. Austin did a great job finding me the financing to close the deal and Brad Chiafos very patiently taught us all of the bells and whistles. Couldn't be happier with our decision to buy from Willis!
I was really impressed with Jerrah. She was friendly and very knowledgeable. She took her time and explained all the services that were going to be performed and why they should be performed.
My Willis service experience was excellent. I highly recommend Willis Automotive.
Issac, Rich & Bob (the pickup and return drivers) and the team who called me on numerous occasions...it was almost a bit overwhelming how many touches were involved in the repairs all I presume to insure my satisfaction.
Took Infinity QX60 in for service. Excellent staff greeted me and took care of what needed to be done. Nice place to wait. Will definitely be back as needed.
Very nice experience my wife was able to drop the vehicle off have the service done excellent service manager and others. All in all the service was great I will bring my vehicle back to be serviced once again
Jeremiah was polite, informative and professional. We enjoyed meeting him.
Customer lounge is very nice! Coffee ..TV.. water ...soda and pretty cool relics.
First time I've bought a new car in almost 11 years and so much easier now! So slick - in and out in about an hour. Great service!
I was in need of new tires for my Infinity. Willis made the process incredibly easy. From advice on the different options to the day of service they were helpful, kind and always kept me informed. A special thanks to Chris for his expertise and follow up! I truly appreciate the Willis Team and their quality service!
The driver whom picked up and dropped off my car were great it was 2 different drivers. The gentleman working on my car kept me in the loop of everything going on.
Willis is a professional dealer, and the service department shows that. Thank you INFINITI service department