Customer Testimonials
Nile was my service representative when I brought my car in for routine maintenance. The lady I had made the appointment with actually made my appointment at a different location. Nile was able to change my appointment to this location. Nile was very knowledgeable and was able to diagnose and fix one problem I was having with my key fobs before I even left the facility. Nile kept me updated all the way through the process. I would definitely recommend Willis Infinity. I’d ask for Nile to be my customer representative again 😁😁 They did an awesome job 🤩🤩 I am ...
I’ve been going to Willis INFINITI for about 2 years now since moving and it is the greatest customer service experience I have received at any dealership. Big kudos to Issac for always delivering high quality service! Highly recommend visiting this shop with any car needs.
Great experience purchasing my car a year ago and recently when I took it in for service.
Got me in for an oil change at their location even tough it should have been at the second location
Always great service and very professional. Isaac McGuffin is very helpful and professional. Nice dealership.
Great customer service. Isaac got me in for an oil change without an appt. Fast service! Highly recommend!
Isaac and his team took great care of my 2019 QX60 when repairs were needed recently. They gave me a loaner while the work was done and had everything taken care of in a timely manner. Tha ks again Willis INFINITI!!
Thank you Issac for accommodating my schedule and taking great care of my QX80! Rockstar!
amazing customer service!
Its just such an honor to write this review for Willis INFINITI. Isaac McGuffin explained every aspect of my Cars repair and informed me of future needs. I've been a loyal guest of Willis for 30 years and Isaac is the best I've ever worked with. Willis and him have never let me down.
Isaac is great!
Isaac McGuffin was very knowledgeable and helpful throughout the entire process.
Hands down, the best service department I have ever experienced.
Isaac Mcguffin was great! Amazing service!
This was a very positive experience! Such polite and helpful personnel. Isaac McGuffin was very knowledgeable about the need for my car and was willing to listen to any concerns that I had. Way to Willis Infinity Automotive !
Thanks Jon
Easy appointment, quick oil change and car wash. Explanation of any issues or potential with estimated cost, no high pressure
Awesome Service Jonathon
Quick service, nice waiting room, thorough service and a car wash.
Jon was fabulous! Communication and service was outstanding!
Once again Willis has lived up to the expectations that I have come to expect. The service from John and his team was fantastic. We know where we will continue to take our car in for service and where we will buy our next car.
They are very good at helping with what ever you need with your car. Everyone is always so pleasant and knowledgeable.
Brought in a 2019 INFINITI with a broken drivers side seat back. Jon was able to fix it right there on the spot! Saved me time and money! Thanks Jon!
👍👍👍
Bought my car here and have been coming for services ever since. Always take great care of me from little things like key fob batteries to covering the diagnostic few when they were unable to fix the issue in house being a Nissan specific fix. Definitely recommend even if your just looking for an oil change!
Wonderful service every time! I always always appreciate the home delivery. It absolutely makes my life a lot easier with my schedule. Issac and his team definitely provides top services every single time. It’s consistent and straight to the point.
We had a great experience at Willis INFINITI. It started with our salesperson, Donna Overton, who was great! She was knowledgeable about her vehicles but most importantly made us feel valued as people that were going to be making an important purchase. She continued to follow up with us after our purchase and has been awesome to work with! We would also like to make a shout out to the other Willis INFINITI people..the business and finance people and also the people who applied the Cilajet...all were very professional and helpful. We will definitely recommend Willis INFINITI to ...
Editing my previous review. Due to an error in communication with the warranty company, I had a less than optimal experience, however, the dealership and service manager took immediate action less than 24 hours to resolve the confusion and reimburse me the cost that the warranty company covered in the end.
Great service. I’m a disabled customer and was treated great.
My recent service visit to Willis INFINITI went very smoothly. Making an appointment was easy, then every aspect of the service was great from drop off, explanation and planning for the service, shuttle ride, and eventual pickup. My service advisor, Isaac, did a wonderful job with coordinating the car care. I would recommend Willis INFINITI to anyone. Thank you.
Salesman Faraz made my car shopping experience easy, Faraz seemed very compassionate about his work.
Issac was a true professional throughout the time he worked with me. Ensured that I fully understood the different options that I could have performed on my car.
Isaac did a great job as he went beyond my expectations. I will be more than happy to work with him again.
Isaac in service was fantastic! Super responsive and got my car fixed fast!
Great service, on time as always.
Our cars service started on a bad note but after receiving a follow up call from the INFINITI service manager Doug Burgess it finished on good note. This type of follow up is what we have become accustomed to with Willis and it is what will keep us coming back. Thanks Doug Jim & Joelle Stills
Ive been dealing with isaac in the service center for 3 or 4 years the customer service is top notch.
Willis stood behind their service and completed the work on our vehicle as promised.
Willis always does a great job at servicing my QX50. They explain to me well and tell me what it is going to cost. I never have to worry about their integrity. MB Ankeny
The Willis INFINITI service department does a fantastic. Job, in my most recent visit, Johnathan was my contact, he was responsive and proactively called and text me with updates. The entire team is friendly and professional!
Traded for 2024 INFINITI QX60. Great vehicle. Great experience and recommend them if you are looking for a luxury SUV.
What a quick and easy express oil change I had. Isaac took my request and before I got halfway into a show, he drove up with my car. 5-24-2024….Had a great express oil service! I dropped my car off at Willis INFINITI and went to lunch with my childern. By the time we finished our lunch, the car was done.
I am a service snob and we were so impressed with this dealership from start to finish! We started out working with 7-8 dealerships, and ended up driving 2 hours each way to come to this one. So glad we did! Quinn was easy to work with, the financing took 5 mins, and the general manager stopped by as well. Life long customers! ❤️
I had a great experience with Isaac and the rest of the team! Very knowledgeable.
Great service!
Willis INFINITI did a great job meeting my needs with my QX-50. They were professional and prompt with the service I received. I recommend them for all your INFINITI needs.
I have had two great experiences with Willis on repairs with my car. They were very professional and Isaac has been wonderful to work with. Great customer service!
Isaac does an awesome job!!!
I recently had my car serviced at Willis service department, and I must say that I was thoroughly impressed with the level of professionalism and quality of service I received. From the moment I arrived, the staff was friendly and attentive, making sure to address all my concerns and provide clear explanations of the work that needed to be done. The service technicians were knowledgeable and efficient, completing the repairs in a timely manner without compromising on quality. I was kept informed throughout the process, and the final result exceeded my expectations. My Overall, my experience at Willis was exceptional, ...
Willis did an exceptional job communicating and getting my car back in a timely manner. Kory was professional through the whole thing, coordinating rental car, answering questions, etc. Thanks so much!
The staff was very accommodating and helped me get my key fob aligned with the car system.
Willis Auro service center has always done a great job on my INFINITI QX80. I appreciate the loaner program while they do my service.
Tire replacement.
Issac was wonderful. My INFINITI Q50 was serviced well. He is friendly and professional. Willis is probably the best dealership I ever dealt with! They gave me a very nice rental while my car was serviced. I appreciate everything they have done!
Willis picked up my car from my house—so I didn’t have to deliver it. Great communication with Isaac about the service and any warranty issues.
Great experience!!!
We live in the Cedar Rapids area and recently bought a used INFINITI QX60 from another dealership, days later it started having issues. We were recommended to go to Willis to get it worked on by the dealership we bought it from. I am so thankful we did! The service team was able to find out there were major problems with the motor, we were able to get out of that mess and into something better. The service team went above and beyond for us, the rental car they brought to us when they picked our car up was very ...
We live in the Cedsr Rapids area and bought a used INFINITI from another dealer, it began having issues within days of owning it and we were recommended to bring it to Willis for the best service by the dealership we bought it from. Willis did an awesome job of taking care of us despite not being the one who sold us a car. The rental car they brought us we great as well. The service team went above and beyond for us!
Repairs were completed within a very reasonable time period.
Great customer service throughout the process! Willis INFINITI is the best!
Service deemed excellent. Personnel (Alex) (Matte) gracious, courteous, and professional. Exceptional value for service received.
Great service and staff is wonderful
They took very good care of me. They went through every step and were very thorough.
The staff at Willis has impeccable customer service, has responded to any issues in a timely manner, with great results.
The staff was very cordial. Tried their best to help me reach a financial goal best for me.
Issac is Fantastic
I had a great experience with my service with INFINITI. I was working with Isaac and my car was supposed to be in the shop for one, day, but ended up being in the shop for almost a whole week. He was amazing and communicated unbelievably well with me during this process. He went above and beyond helping us with our service along with searching endlessly on finding a new car for our family. He will continue to be my go to person through INFINITI. He was so pleasant to work with, and we will continue to work with him ...
I am always impressed by how the service department at Willis treats me. They get my car done when I am promised. I am kept informed as to how my service on our vehicle is going and if anything needs attention they will let me know asap.
Prompt service and car was returned to my office - very convenient.
Wonderful experience
Great service! Very professional & accommodating.
Isaac was detailed, efficient and great to work with. Communication was excellent throughout the entire process!
Isaac in Infinity Service is top notch. He goes above and beyond to make sure everything that needs to be done gets done and makes sure his customers understand what the service techs are doing to the customers vehicles!